Thirty years ago, a physician or other healthcare provider could create a discharge plan and the patient would follow it without question, because patients believed the healthcare provider knew best. This is no longer the case.
Patients and families adept at internet use are becoming more aware of their healthcare benefits and the financial impact of those benefits. Obviously, case managers want to ensure that patients and families buy into and comply with discharge plans, so they are compelled to involve patients in the decision-making process from the time of admission.
From a healthcare prospective wherein preventing readmission to the hospital is essential, case managers know they can no longer perform “textbook” discharge planning.
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